we will submit a full refund for those cases
1) the package was damaged or lost
2) shipping take more than 20 days
3) the wrong item received
please email us in 30 days from the purchase date.
If you are not satisfied with the quality, no need to send the Photo Custom Products back, just send us an email with the details,We will make a new one for you for Free.
*We unfortunately do not offer refunds for the following situations:
- Partially/Fully completed Diamond Paintings
- Partially/Fully completed Painting by Numbers
- More than 50 days from the purchase date
- Custom kits
How To Initiate A Return
Please contact support@BlingPainting.com In your email, include:
- Your order number (you can find this in your order confirmation email)
- Your name (or the name of the person who placed the order)
- The email address you used to complete your order
A member of our Customer Service team will reply to your message within 24 hours.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).