How To Initiate A Return

Please contact In your email, include:

1) Your order number (you can find this in your order confirmation email/Message, if you have not received the confirmation email, you are welcome to register in to check the shipping status anytime)
2) The photo of package you just received.

A member of our Customer Service team will reply to your message within 24 hours(this may extend to 48hours during COVID-19).

*Please include a printout of your order confirmation email in the package for identification purposes. Alternatively, write your order # on the outside of the package in large, clear print (or print out a label).

If you need to cancel the order, please feel free to contact us within 24 hours after your purchase. Usually, we will start to customize and produce your product within 24 hours after you place your order. Once your order is shipped, it cannot be canceled or refunded.

For these cases, please contact us to send you the replacement package(Free).
1) Damaged package
2) Wrong item in the package

please email us in 30 days from the purchase date.

*Unfortunately, we do not offer refunds for the following situations:

1) Partially/Fully completed Diamond Paintings kits
2) Partially/Fully completed Painting by Numbers kits
3) More than 30 days from the purchase date
4) Photo Custom kits


We offer you full refunds for those following situations:

1) Email us for cancelling the order within the 24 hours from the purchase date.

2) Shipping carriers lost the package.